Is your computer locked by the Department of Justice? Does a window come up saying you’ve committed crimes such as pornography or copyright infringement? Are you unable to boot into Windows? Have you been blocked by the United States Department of Justice? Is the Department of Justice a real program? Can I remove the Department of Justice Window? Do I need to send money to the Department of Justice?
The Department of Justice window is a scam, and a virus in itself. Under no circumstances should you send any money to the cyber-criminals who created it.
The United States Department of Justice virus has been constantly changing and becoming more and more difficult to remove. Generally users notice they suddenly can’t log on to their computers and are blocked or locked out with a window that claims they have broken a law and must pay a fine. The virus does not delete any of your data or damage any of your programs, it only blocks entry into your desktop until you pay the ransom via MoneyPak. Recently, we’ve noticed a string of more difficult to remove viruses, and our previous removal guide was unable to help many users.
Operating systems affected by The Department of Justice Virus are: Windows XP, Windows Vista, Windows 7, and Windows 8.
Removal Options for the Department of Justice Virus
- Software Removal Guide (Listed Below)
- System Restore (Restore PC to Previous Date)
- USB Flash Drive Removal (Requires Another Computer)
- Special Notes & Tips (Tips for Difficult Infections)
- Professional Help – Remote Support
-
Boot up Your Computer via ‘Safe Mode with Networking’
The first thing we need to do is to shut the computer down. Make sure the computer is completely off! Once the computer is turned off, we need to turn it back on and boot into Safe Mode with Networking
To do this, press the power button then immediately start tapping the F8 Key on your keyboard.
Within a few seconds, you will notice the Windows Advanced Options Menu. Using your arrow keys to choose the Safe Mode with Networking option, press Enter. (Screenshot provided below)
-
Log into Windows and View Desktop
Safe Mode with Networking will then load a variety of files and drivers, so do not worry as this is perfectly normal. You will then see your account’s user icon. Once you see it, log into your account to view your Windows’ Desktop as normally.
-
Open Your Web Browser (Internet)
You will now need to open your web browser, and nearly any web browser will suffice: Internet Explorer, Firefox, or Google Chrome for starters.
-
Download Trusted Removal Software
The easiest way to remove Win 7 Security Cleaner Pro is with Malwarebytes Anti-Malware. This is hands down the easiest and most effective tools available for malware removal (and it doesn’t cost anything to use!)
Malwarebytes Anti-Malware
- FREE / $24.95 USD (Lifetime)
- Malware Scanner Utility (No Protection)
- Malware Scanner + System Protection
-
Install MalwareBytes Anti-Malware
Install MalwareBytes Anti-Malware as you would any other program. Once the installation process begins, the software may download new definitions and update the program, so give it a few minutes and allow it to update appropriately. Once the updates are completely and you are viewing the following screen below, you are ready to use it:
-
Run a Full Scan with MalwareBytes
Select the Full Scan box, then select Scan to begin the scanning for malware. Ensure drive C: is selected, then select Scan once more.
-
Look at the Infected Files
Once the scan is finished, select OK to look at the files then select Show Results.
-
Remove the Infected Files via MalwareBytes
You will now notice a variety of infected files and registry keys. Ensure the detected objects are selected, then select Remove Selected.
-
Reboot Your PC
MalwareBytes Anti-Malware will inform you that you must reboot. This is perfectly normal, and will provide the software with the opportunity to remove the infected files.
-
Boot Back into Windows
Your PC will now boot up as normally without the virus infected your machine. Open a few of your regularly-used software and ensure everything is working as normally.
-
Congratulations! All Finished!
We sincerely hope this guide has helped you. If you fixed your computer using our free guide, we ask that you support us by selecting one of our social share buttons or by commenting on our guide with your feedback below!
If you are uncomfortable making changes to your operating system, please contact an Expert!
Added Notes for the Department of Justice Virus
This particular virus can be tricky to remove in some situations. Here are some tricks to remove even the nastiest variations of the Department of Justice Virus.
Windows XP Users If the computer crashes when attempting to get into Safe Mode, try selecting Directory Services Restore Mode
Windows 7/Vista Users If you’re unable to get into Safe Mode, try to run a System Restore.
-
Thank the Author!
Send the Author a Coffee
R.G.
on December 26, 2012
This procedure is easy to follow and works! Removed all infected files in about an hour. Thanks for all the help!
Dan Steiner
on December 26, 2012
Glad to hear you got it taken care of! We rarely hear back from people who use our guides, so it’s refreshing to hear back
jakel
on December 26, 2012
My DOJ virus is very virulent. All the above software are unable to detect the virus. I cannot even go to safe mode. The only way to use the removal software is by using it via MS DOS prompt. But still can’t detect and remove the DOJ virus. Run both malware and hitmanpro scan to no avail both indicate no infection! Finally transfer my files to a USB HD via MS DOS then reformat the computer.
Dan Steiner
on December 26, 2012
Jakel, have you already reformatted your computer? If not, drop me an email at dan@onlinevirusrepair.com and I’ll give you some more detailed tips on how to kill the virus.
Sean
on December 28, 2012
Thank you very much for the guide. I had initially used malwarebytes, but this virus had really gotten my nerves after shutting me out every time I rebooted–The ComboFix was a real life-saver.
Good Luck with your future endeavors!
Niccole Lightfoot
on December 28, 2012
I think I got it off! Thank you for your help…we shall see!
David
on December 28, 2012
The latest version of this virus is so bad when my computer is infected, it take over all operations. It even blocked the safe mode. I tried to reinstall Window 7 from CD and it disable my keyboard and mouse so I never able to use keyboard/mouse to pass the installation 1st screen. What can I do in this case ?
Thanks
Dan Steiner
on December 28, 2012
David, are you able to get into Safe Mode with Command Prompt? You can also try to System Restore using your CD. Feel free to call or chat with us for help with this!
MacDaddy
on December 28, 2012
The steps provided got me out of the Department of Justice virus perfectly. Thats kinda nerve wracking when you get the impression that the FBI is monitoring your every move using your laptops web cam.
Thank-You very much.
Marlene Frontiera
on December 29, 2012
Hi I also have this virus. Went into safe mode before coming to your site, tried to get to system restore but it went right to the DOJ virus. I have a refurbished comp and only 1 cd that has my xp files on it…going to try safe mode again and see if I can get to system restore again.
kelly
on December 30, 2012
thank you for this last night my laptop was hit by this virus and i could not do anything and all my wedding plans are my laptop and i was freaking out
Jason T
on December 30, 2012
i had a nasty version of this virus as well. I dont consider myself a computer expert, but I do know a lot more than the average joe. This virus even had me blocked out of safe mode, so to get around it, I accessed the F8 menu at start up, and booted my computer into the Directory Services Restore mode. that allowed me to access my computer and follow this guide, which seems to have gotten rid of it. I also like to use Avast antivirus, because it has a nifty lil Boottime Scan, which will scan you computer for viruses before windows loads up; quite handy.
nicole
on December 30, 2012
I cant run mine in safe mode with networking and I tried to run it in safe mode with command but couldnt find the right files. What else can be done?
Lexxi
on December 31, 2012
The steps worked! Really easy and simple. The chat support was also very helpful!
Gilmer
on December 31, 2012
Idk much about computers but this thing was very easy to follow n the chat helped a lot too ! Amazing work!
The DJ
on December 31, 2012
Thank you VERY much for your helpful blog! It worked perfect – the only changes I had to make were to run the hard drive of the infected computer as a 2nd in another uninfected computer, and did the scans from there. It was impossible to get the infected computer to let me in at all. Again, thank you for your help! This virus is ridiculous – I hope that the MoneyPak wire is traced by the US Law Enforcement Departments – if for nothing else to charge them with impersonating police/law enforcement authority. Unreal.
Keith
on December 31, 2012
Thank you for the detailed instructions for virus removal. It worked like a charm. From start to finish just over 1 hour. To anyone else with this problem just be patient and follow the steps above, I’m not computer expert but these steps made it very easy.
Ray
on January 2, 2013
Hey guys I don’t know how to thank you. This was awesome and it worked. I had gotten the virus on my mothers computer so you guys just saved a life. Thanks a million. I would recommend this to everyone with this virus on the computer.
Dan Steiner
on January 3, 2013
Glad it worked out for you Ray!
Michael C
on January 8, 2013
You seriously rock! My computer was down for 2 days before I found you and now its working better than ever. And to think I was using BitDefender 2013 Pro, and this virus slipped right by it. I have immediately switched to Norton, which I use on my laptop which has never had a virus. I’m not even sure where I got this stupid virus, but I thank God that you guys figured out a way to get rid of it!
Andy C
on January 9, 2013
With the virus version I have the virus takes over when you boot Safe Mode Networking. Also when you boot Safe Mode Command Prompt. The same DOJ screen pops up and takes over. What do you do when you cannot even run in Safe Mode at all?
Dan Steiner
on January 9, 2013
You would want to try a System Restore from Command Prompt. Google “How to restore via Command Prompt” and that should do the trick. Otherwise, our Experts can help you out.
Jason L
on January 9, 2013
Worked great to remove the virus. Now Internet connection is stuck in identifying phase from some deleted files. Went to restore point, but no luck. Thoughts?
Dan Steiner
on January 9, 2013
Jason, are you still having trouble getting online? Drop me an email at dan@onlinevirusrepair.com and I’d be happy to offer you more insight. Unfortunately I’m unable to respond to every comment.
donavon dunn
on January 9, 2013
Worked fantastically!! it was easy to follow and very effective!
Alicia
on January 10, 2013
I have tried the same mode with networking and it still brings me back to the same page…please help!!!
Dan Steiner
on January 10, 2013
Alicia, you would probably want to consider our premium removal service at that point.
Debbie
on January 11, 2013
Do you have to run this virus scan while in safe mode? it would not let me get into safe mode but did eventually get me to access internet and I was able to download and start the recommended virus program. Is this okay?
Dan Steiner
on January 11, 2013
If you’re able to run it in Normal Mode, it will also work. Generally the virus blocks access to normal mode, but the scan will work in any mode.
j
on January 11, 2013
what if i cant get into safe mode from that menu. is there another way into safe mode?
Dan Steiner
on January 11, 2013
If you can’t get into Safe Mode… it’s a pretty bad scenario. Give us a call at (866) 240-9755
brandon
on January 11, 2013
followed the steps and it worked thank you so much!!!
Whit
on January 11, 2013
Nothing Works!
I he tried everything on every website and nothing has worked!!!!!! No matter what I enter in the advance setup it won’t stay long enough on my desktop to click the Anti virius or the Internet icon! It jus takes me to a blank black screen the says safe mode in each of the 4 corners of the screen!
Ted
on January 11, 2013
The primary/admistrator’s user profile is infected witht the DOJ virus. I shut down and was able to open under a differnt user (one of the kids). If I download and run the malwarebytes program from this user, will it fix it in mine (the admistrators)?
Erica
on January 12, 2013
Once I start in safemode the same page keeps coming up:( What else can I do? Any help would be appreciated. Thank you.
Dan Steiner
on January 12, 2013
To anyone who cannot remove the virus, there is a new version of the virus going around. Please contact us for help. The new removal procedure is too advanced for me to publish. My apologies!
Kt
on January 13, 2013
Worked like a charm. Instructions were so easy and spot on. Thanks much!!!!
melissa
on January 13, 2013
This virus popped up on my computer and then it just disappeared. I am running super anti spyware and avast antivirus. I am able to get on the internet again and everything should i be conserned it is tracking my info?
Meow
on January 14, 2013
Hey guys I found how delete virus for windows 7 home premium computers. Mine is toshiba laptop. Hold down power button till it shuts down, start normally right before it gets to log in screen when it says just windows hold down power button. When it asks if want to repair startup DO It it will say recommended. It will search for problems and when it asks for restore thing hit yes or whatever it says. It will take a couple of minutes but when done and login virus will be gone well block up but get malwarebytes in do complete scan just in case. My had really bad condition of this virus and I did this on accident but it works and might(MIGHT) work for u toooo
Mayla
on January 14, 2013
OMG…thank you very much…i hope all tech support is as easy as this and very effective…..thanks again
)
Alex Horvath
on January 14, 2013
You are the best. I got this stupid virus twice. 1st time I rebooted the whole machine. UGH. 2nd. I did what u said. Thank you thank you
Christina
on January 15, 2013
Got doj virus. Can not boot in safe mode with networking nor can I boot just in safe mode. Can not use command prompt since I don’t have the password. Someone please help!!!
Dan Steiner
on January 15, 2013
Christina, contact one of our experts via phone or chat.
Steve Gardner
on January 15, 2013
Thank you. It was frustrating to see my computer being held hostage by the DOJ virus. Thanks again. Very helpful site.
Rocky
on January 15, 2013
I got this virus this morning.I have tried it all, it wont allow me to access safe mode, safe mode with networking or anything.only way to access any of it is to start in normal mode with my internet not on or the directory services restore mode with no internet, but then it wont allow me to access system restore or even task manager. Anytime I have internet on it will pop up..not sure what else to do here. Is there any hope?
Rocky
on January 15, 2013
Also tried the malware byte thing as I had it installed before..but it failed to find anything on a full scan!
Grant G
on January 16, 2013
You guys rock im recomending this to everyone
Chuck
on January 17, 2013
This is a nasty little bugger. I suspect it is in the registry because it pops up even is safemode. There a little delay but never enough to do anything.
I have hung the drive in an old computer and am trying to scan it as a storage drive. Time will tell….
Sg
on January 20, 2013
Thank you so much. This virus came out of no where and was a little scary, but my husband was able to use your site to fix it. Thanks again. It worked well and everything appears to have been restored.
Michelle
on January 20, 2013
Just wanted to say thank you. I turned my husband’s laptop on and found that stupid virus. I had just redone his computer the other day and had not gotten around to installing malwarebytes yet. Wasn’t sure how to do it in safe mode, but my daughter found your site and helped me get it installed. The rest is a piece of cake..actually all of it was lol. Thanks again.
LaDeana
on January 21, 2013
I got this virus today and tried your fix! So far, so good! Thank you!!!!!!
Jerry
on January 21, 2013
we are using remote dekstop here and the virus takes over my screen and I cant use f8 coz i’m logged through the server using remote dekstop
Craig
on January 21, 2013
I got hit with this DOJ virus your software worked great and easy to use. Why isn’t these big anti virus companys not able to get rid of this virus.
Oh i forgot corperate america want’s their money.
Thank you I’ll
JoeT
on January 21, 2013
Worked, and worked well. Thank you
Jen Smith
on January 22, 2013
It worked perfectly. Thank you!
alex
on January 23, 2013
im trying it rite now hope it works!:]
cari
on January 23, 2013
I. Was so freaked out by the message. Never dealt with a virus before and I just want to thank you for these steps they helped out so much. Thanks so much again… off to bed I go.
Brittany
on January 24, 2013
Thank you guys soo much. It worked really well and I’m goin to Walmart today and getting another anti virus
Kyle
on January 24, 2013
Thank you so much! It worked perfectly!
david
on January 24, 2013
Mine would not reboot either in safe mode. I first downloaded the malware to a USB, shut down the infected PC, inserted the UBS and booted in safe mode with command prompt. At the command prompt, I was not sure of which drive the USB was so I entered CD E: and got a cd drive then I tried CD F: and got the USB drive. To verify I entered DIR M* and saw my setup file. Then jsut entere the full name of the setup file and the install will begin. When asked about looking for an update, select cancel (you don;t have networking at this point) My 40 day old version found 2 viruses and I removed. Then I rebooted with command prompt again and ran a quick scan. Nothing was found so I rebooted but with networking and downloaded the update. Next quick scan found 5 more viruses and I removed. Reboot again and nothing found then I did a full scan with no issues. Nope this helps.
Derek
on January 24, 2013
Was able to log on second account since virus only affects single account. Then downloaded the malware, ran scan and so far so good!
Subba
on January 26, 2013
Thank you very much!!It has worked for me..Very Good Work!
John
on January 28, 2013
Thank You! Your walk through is Simple and completely easy for anyone to use. Great job…and Thank You again.
Bill
on January 29, 2013
Great fix. Nice guide and did exactly what it said it would.
Krish
on January 29, 2013
Thanks a lot for the very useful tips on this. As said by many, the latest version of this virus does not allow the ‘safe mode” route. However, using the “Directory Services Restore mode” does help to get the desktop from where you can use/run the Malware bytes to remove the virus. Great tips. Hope somebody at DOJ or cyber-crime folks take some action on this hi-tech scammers.
Thanks again
Matt
on February 1, 2013
The instructions worked, thank you very much! This one had me worried!
Kimberley
on February 2, 2013
Thank you so much!!! I really hope no one actually falls for this and sends these crooks any money. Some of the scams I hear about out there (or, in this case have run across myself) are just awful! Again thank you for making this information available. Between your detailed instructions and the Malwarebytes program the problem is solved. KUDOS TO YOU!
TC
on February 2, 2013
Everything performed as explained by the information passed on above with the exception of the restart. Virus popped right back up even though the malware detected the problens.
Anyone else experience this that could lend a helping hand?
Mel
on February 2, 2013
I tried every setting and none of them will let me reboot. I downloaded the Hitman removal tool and put it on a flashdrive but I can’t boot from it either. I went into setup and selected to boot from removal drive, what else can I do.
Tracey
on February 3, 2013
THANKS SO VERY MUCH!! I thought my computer was DOOMED!! Im no computer wiz but the instructions were simple and straight to the point, Thanks!
Steve
on February 3, 2013
Just this morning i got infected with this virus/Trojan. Could not boot into safemode by hitting F8. I pulled the hard drive out of my computer.
Then replaced the CDrom drive in my wifes computer with my drive.
Since i already had malwarebytes on her machine i did a full scan on my drive and it removed the trojan virus.
Just to be sure, when i put the drive back in my machine, i ran another full scan, and it found more of the virus.
Thank goodness i had a second computer so i could get rid of this nasty trojan.
I hope this will help some of you get your machine fixed.
Randall
on February 5, 2013
Follow the advice of Meow. My was locked so bad I could do nothing but then i did what he did with the powering off and it worked. Thanks Meow.
Tom
on February 5, 2013
I’ll try this to make sure I’m rid of this virus. I must not have gotten a very bad version of it, though. I was able to go into safe mode and do a system restore and everything seems to be working fine at the moment.
Barbara
on February 6, 2013
Thanks for the help! This is the second time my daughter has gotten this ransomware on her computer and the second time I’ve gotten rid of it using your guide. Hope it stays away this time! Thanks again!
aaron
on February 7, 2013
Thanks soo much. It works like a charm.
Eboni
on February 9, 2013
Worked like a charm!!! Thanks so much!!!
Gabriel
on February 9, 2013
Cannot access in safe mode, but can access windows in normal mode. Already have Malwarebytes Anti-Malware on computer. Should it still work or has been compromised?
Simran
on February 9, 2013
Does this virus have access to your personal info from your comp like bank accounts , emails etc ??
Lon
on February 10, 2013
I presumed the computer lock was virus related. Despite having a widely-accepted Anti-Virus tool on my computer, this malware got in anyway. The instructions were clear, consise and very easy to follow. It worked like a charm. Thanks so very much!
herban
on February 10, 2013
This info worked well for me. Thanks a lot.
K.L.
on February 12, 2013
Got this nasty little virus today and luckily with my Comcast internet account, I have free “Norton” AntiVirus software, though I was a bit dissapointed that Norton didn’t intercept it in the first place… But anyway… Called Norton and was told that I would have to pay $90 for a tech to remove the virus – LOL no thanks! So I started the computer in Safe-Mode w/ Networking, and then ran my Nortus “full system scan” and it said that it removed 20 “occurrences” or whatever. Then I restarted my computer in regular mode like I normally do and – Boom, gone! Virus was gone and my Norton window flashed up that it removed a malicious virus. I assume it is all gone now – seems to be – hopefully?
Yay Norton!
Brian
on February 12, 2013
Thanks so much for the help!
Dave
on February 12, 2013
In 30 minutes the Dept of Justice problem was fixed,sweeeet!
trish
on February 16, 2013
Thank you so much for the help. Problem was fixed in less than 30 minutes!
Happy1
on February 16, 2013
I got this virus from Utube and using the free version, removed it within 30 minutes.
Just the wording of the page made be believe that it was a virus.
Fist off, the department of Justice would not lock up your computer, they would just come and get you. Neither would they format your hard drive, that would be destroying evidence. Anyone that would believe that the department of Justice would make you pay to get your own computer back is just plain stupid.
Thank you for the link to malwarebytes, THANK YOU VERY MUCH!
Ad
on February 21, 2013
Worked like a charm!! Thank you guys so much.
Rhonda
on February 23, 2013
Thank you so very much. Super simple instructions and fixed the problem. THANKS
zach
on February 23, 2013
I ran the full scan. And it said no files were infected butI still have the DOJ virus. Help please
Ben
on February 23, 2013
So easy and so effective. Thanks so much!
Jim s
on February 23, 2013
Thanks works great
zach
on February 24, 2013
I really need some help can i chat with someone?
Mike G
on February 27, 2013
worked great. Thank you
Chris W
on February 27, 2013
well I cant get rkill or hitmanpro to kill this thing long enough for me to be able do do crap !!! windows xp home 32bit dell laptop latitude d531 and when I try safe mode, safe wit networking or safe with command prompt I get a blue screen basicly says check my hard drive etc. and if I actualy start up the normal way soon as windows loads up and desk top is up about 10 seconds later I get the doj screen and a little box telling me to connect to internet I need some better advice considering I cant get into safe modes or anything else for that matter
Mark
on February 27, 2013
Many Thanks to everyone there!!!!!
Wife was looking for yarn on our main system and got hit with that notice.
I thought no hope for this system until I found your site.
I purchased your product and was able after 3 attempts to clear the problem and get the system back in service.
I will always be a fan of your product and I plan on letting others that I work with know about it.
Thanks again
JerryL
on March 1, 2013
I ran the free version quick scan and full scan and the virus is still there
all that time wasted!
sara
on March 3, 2013
I got this the other day and paid money. i was so freaked out bcus it looks so real!! Luckily my computer came back on and i was able to retrieve my money. i am restarting the whole computer to factory state
Chloe
on March 5, 2013
Thank you so much for uploading this easy to do help to take off this virus. Its been greatly appreciated!!
Matt
on March 7, 2013
Incredible guide. It took it off in less than 30 minutes. Thank you so much!
jesse
on March 7, 2013
my girfriends mom got this on her computer and sent it for 60 bucks to get fixed. a week later she got it on her own laptop and i googled it, found this site and after hardly half an hour the problem was fixed and for free on top of that! thanks a lot for the help!
Harry
on March 7, 2013
Your Guide worked amazingly. Thanks for loading the info to help others. You need to commended. I would like to donate to your cause, but did not find link on the website. God bless you.
Ed
on March 8, 2013
Massive thanks for this! My laptop had all my uni work on and I hadn’t backed it up so I was really worried I would lose it all, but I found this and it worked perfectly! Thanks so so much!!!
John
on March 15, 2013
Thanks for the help Worked like a charm! Lucky I was able to find out about this on my phone I was lost tryin to fix my computer! I cant belive people fall for that!
Henry
on March 16, 2013
Heres my nightmare with this virus I got hit really bad and im pretty computer savy. I first got this virus 4 days ago it started off as the ICE RANSOM VIRUS which I removed within an hour through the safe mode prompts I ran malware bytes and it picked up two traces of the virus but didn’t remove any of the registry keys or sub folders in my start menu (look in the start menu there is a shortcut of the virus in there in a folder named startup) I then proceeded to click run msconfig and found it under startup it was named RUNCTF.exe. this did nothing the virus loaded right back up and made a copy of itself in msconfig so now I see two copie. I went to safe mode again found the virus manually in the local c documents and settings user folder there will be a folder that says q935235946867-USER the virus is in there. I cleaned it out everything seemed normal I rebooted in normal mode but I noticed my cd drive was missing and a lot of folders my network connections and even usbs would not work I went into the control panel and turned the services back on and long behold my computer connected to the internet and withing 3 seconds I was locked back out but this time I got the DOJ RANSOM VIRUS!!!!! I cannot stay in safe mode for more then a few seconds I had shut down system restore so there are no restore points. I was able to get malware bites on buts its 94 days outdated and I cant update it to catch new version of the virus. THIS IS A NIGHTMARE EVEN FOR ME im ready to throw the computer out the window please please help I don’t have money to spend im in school and this is screwing me up big time
Tracy
on March 16, 2013
My husbands laptop got this virus, I found your site, read everyones comments, and gave it a go. Your instructions were simple and easy to follow. Worked like a charm! Thanks so much for sharing!!!!
Jerry
on March 18, 2013
I got the virus this morning and followed the steps deleting the virus thru Malware, however when my laptop restarted After entering my home screen password I was greeted with a black screen and my mouse pointer nothing else. I then restored my laptop to a previous date but also had the same black screen. What do I do?!?!?
Jerry
on March 18, 2013
I followed the directions and deleted the virus thru Malware however when I logged back into my account the screen is black. I went back and did a system restore and the screen is still black. What do I do?
Malware went poof!
on March 22, 2013
Good guide, was wondering the best way to remove the malware and found this.
Steve Hoffman
on March 23, 2013
Thanx for the guide.
I think the virus got Dan.
Emily
on April 4, 2013
thanks so much I just got this virus today and by following these steps its gone! Unbelievable! Thank you so much for the help especially these days good old fashioned help is hard to come by, thanks again.
Tom
on April 20, 2013
Thanks, That worked for my Toshiba also!!!
jesus
on May 3, 2013
You are awesome! Muchas gracias i am highly appreciated!
Norm
on May 3, 2013
I got slammed and locked up by the MoneyPak virus. It knew my login name. Restarting each time when prompted, I first ran MSE quick scan from safe mode. I ran Windows startup repair, which seemed to work briefly. I then ran MSE from a guest login. The virus kept appearing. Finally, I saw this forum and, from a guest login, downloaded and ran MalwareBytes Free, which worked, finding something with ..fake.. in it that nothing else fixed. Everything seems to be okay, with several restarts now. Hopefully there is nothing left from which the criminals can log my stuff. Windows 7, AMD, Mozilla Firefox, laptop, middle of the night, not really tech savvy, but I can follow clear directions a step at a time. Thanks
David
on May 6, 2013
my son ship his laptop on a panic and told me we had to pay 300.00. i did not ask any questions and did some research to find that is a bad virus and once you boot your computer by pressing f8 several times and login in you can use the free patch from norton and that did the trick. im wondering about the people that said they can help you and if not you can call their toll free number is a sucker punch after the virus costing you money either way. So do your research before you pay for any fix catch 22 bandits….
Mark
on May 6, 2013
Can you help me please via email I have this virus on my pc laptop using wind 8 I have cleared the virus I think, but now all I get is a black screen and can no longer use my laptop for anything???? Need help please but via email please thank you in advance.
Dan Steiner
on May 6, 2013
Hi Mark,
You’re welcome to drop me an email at dan@onlinevirusrepair.com
It may take me some time to return your email, due to the amount of emails I receive.
Thanks!
Cameron
on May 6, 2013
The recommendation for using Directory Services Restore Mode was perfect!
nick
on May 15, 2013
i got this virus this morning and managed to get into safe mode and ran scans, didnt have time to finish before i left for working so my laptop was running them while i was gone am i still at risk of getting hacked or is it fine (i had my mom shut the screen when she got home a few minutes ago so i could finish it later please help
Beebz1
on May 16, 2013
I LOVE YOU GUYS. Out of everyone out there. Your advise and method worked. You guys are the best.
Amber
on May 21, 2013
Had this come up on my laptop this evening while my dad was on it. He’s ignorant when it comes to clicking on things, he clicks on every ad out there! Anyways came across this and I followed your steps and it worked! Thanks for good people like you to post these helpful things to get rid of nasty viruses!!
RM Smith
on May 23, 2013
Thank you so much. These instructions were easy and effective. You are doing a great service for the average “Joe” like me when the bad guys strike. God bless.
Khatt
on May 24, 2013
Trying it now….keeping my fingers crossed!! Thanks for the easy to follow instructions!!